Frequently Asked Questions
Help & Contact Info
Please email us for assistance:
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BILLING ADDRESS is your address.
SHIPPING address: Add the address of the person you are buying it for.
Books Sales and Ordering
My card was declined, but the card is good!
Declines happen for a variety of reasons. When a charge is submitted to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVV: the security code on the back of your card.
Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.
Contact your bank, inquire for more information, and ask for future charges to be accepted.
Why would you want my email address and phone number when I order?
It’s optional, but we often spot check to see if what you ordered got to you, or maybe we wrote down your credit/debit card wrong and the purchase was declined. Without your email address and phone, we can’t give the kind of customer service we strive for.
I am a retailer. How do I place a book order?
As a retailer, you can order books at a discounted price through AJP. Email:
I am a customer. How do I place a order?
There are 2 choices: 1: Through our online Shopify eCommerce, 2) Send us a check or money order made out to Andover Junction Publications.
I am a customer. How do I place a REMEMBER THE ROCK magazine order?
2 choices: 1: Through our online Shopify RTR catalog page [place page link], 2) Send us a check or money order made out to Andover Junction Publications.
I am a customer. How do I place a PRIVATE VARNISH or CHARTER GUIDE magazine order?
2 choices: 1: Through our online Shopify PV catalog page [place page link], or AAPRCO Charter Guide catalog page [place page link], 2) Send us a check or money order made out to Andover Junction Publications.
Do I need an account to purchase books through the bookstore?
No, it’s optional but it helps for your future purchases.
How do I find the book I'm looking for?
Click on the magnifying glass at the top of the page or press “S” key (for search). Find books and magazines you by searching the name of the book, author’s name, genre, and subject or even by tags/keywords that may be associated with the book.
What forms of payment do you accept?
We accept payment using Visa, MasterCard, Diner Club; JBL, Discover and American Express cards, checks or money orders.
How do I make online payments?
Once you finished adding items to your Cart:
1) Click on View Cart à View Cart and scroll down to the black CHECK OUT box
2) Click on CHECKOUT box. You now have choices on how to purchase. Paypal or credit/debit card. You can even choose to send us a check or money order.
Click on the link at the bottom of our Home page, below the LInks section.
I am not comfortable placing an order online. Can I place an order offline?
Certainly, at least until March 1 2020. Feel free to phone our office and leave a message during normal business hours, Central time, at 815-538-3060. I run two other off-site business, so a message lets me know you phoned.
Is it safe to use my credit card when paying?
Look for the most powerful indicator that you can trust: the padlock icon that appears when your online store is fully encrypted, and they look for it whether they’re on your checkout or not.
Shipping costs are calculated based on your location and the weight of the shipment. You can also select from various service levels for faster shipping options if desired. You will receive an automatic email when your order is shipped from the warehouse. Please note that customs charges are the responsibility of the customer. We ship from the USA via United States Postal Services. When placing your order, please double-check your mailing address. Thank you.
How can I track my order?
The tracking # is only available once you fulfill the order. This means you receive your tracking number in your fulfillment email. On orders made on a mobile device (phone, tablet), it all shows in one column.
What are the shipping timelines?
We usually ship within 1-3 days after the processing of your order, but could be a bit later if I'm on the road.
Who can I contact if I have a question that is not answered here?
Email: customersupport@AndoverJunction.com and leave a message.
RETURNS / REFUNDS
We don't accept returns or refunds unless it is due to a damaged shipment. We will ask that either the item be returned or that you send us a digital photo as documentation. We will then send a replacement item or a refund.
You can request a refund within 30 days of an order.
Subscriptions will not be refunded but may be transferred to another recipient within the same mailing country.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. If you have a problem, then we can contact you.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. This helps in the event of problems you may experience with our site.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information by (1) emailing us at email@example.com (2) phone: 815-538-3060 or (3) via the Post Office at:
Andover Junction Publications
PO Box 500, Mendota, Illinois, USA 61342-0500